What should I do if my transaction is pending, failed, or not showing?
Ethereum transactions do not always appear immediately. A Mapstone mint, purchase, listing, offer, transfer, approval, wrapping, or unwrapping transaction may remain pending while it waits to be processed by the Ethereum network.
The first step is to find the transaction in your connected wallet and check its current blockchain status.
How to check your transaction
- Open the wallet you used for the transaction.
- Open its transaction or activity history.
- Select the relevant transaction.
- Choose the option to view the transaction on a block explorer, or copy its transaction hash.
- Open Etherscan and search for the transaction hash.
Etherscan will generally show the transaction as Pending, Success, or Failed.
If the transaction is pending
A pending transaction has been submitted but has not yet been confirmed by the Ethereum network.
- Allow additional time for the transaction to be processed, especially when the network is busy.
- Avoid repeatedly submitting the same Mapstone action, because this may create multiple transaction requests.
- Keep the wallet connected to Ethereum Mainnet and make sure it contains enough ETH to cover the network gas fee.
- If your wallet provides Speed Up or Cancel options, you may use one of those options to submit a replacement transaction with a new gas fee.
Speeding up or cancelling a transaction is not guaranteed to succeed if the original transaction is confirmed first. A replacement transaction may also require an additional Ethereum network gas fee.
A pending transaction can also delay newer transactions submitted from the same wallet until the earlier transaction is processed, replaced, or cancelled.
If the transaction failed
A failed transaction was processed by Ethereum but did not complete the requested action. The NFT will not be minted, purchased, listed, transferred, wrapped, or otherwise changed by that failed transaction.
Ethereum gas fees are generally not refunded when a transaction fails because the network still used computing resources to process it.
Before trying again:
- Review the error shown by your wallet or on Etherscan.
- Confirm that your wallet is connected to Ethereum Mainnet.
- Make sure your wallet contains enough ETH for the transaction and its estimated gas fee.
- Refresh the Mapstone page to confirm that the NFT, listing, offer, price, claim, or ownership status has not changed.
- If the action uses WETH, confirm that you still have enough WETH and the required Marketplace spending approval.
If you rejected or closed the request inside your wallet before it was submitted, there may be no blockchain transaction at all. In that situation, no Ethereum gas fee should be charged, and you can restart the Mapstone action when ready.
If Etherscan shows Success but Mapstone has not updated
A successfully confirmed transaction may take a short time to appear throughout the Mapstone website while the platform processes the blockchain activity.
- Confirm on Etherscan that the transaction status is Success.
- Make sure you are connected to the same wallet that completed or received the transaction.
- Confirm that your wallet is connected to Ethereum Mainnet.
- Refresh the Mapstone page or disconnect and reconnect your wallet.
- Check the appropriate section of My NFT Collection in your Account Dashboard.
- Allow a short period for Mapstone to process and display the confirmed blockchain activity.
For completed purchases and transfers, the ownership recorded on Ethereum is authoritative even if the Mapstone interface has not updated yet.
If there is no transaction hash
If your wallet does not display a transaction hash and the transaction cannot be found on Etherscan, the request may not have been submitted to Ethereum.
Check your wallet connection, confirm that you are using Ethereum Mainnet, refresh the Mapstone page, and restart the action. Carefully review every wallet prompt before approving it.
When to contact Mapstone Support
If a successful transaction still does not appear correctly on Mapstone after refreshing and allowing time for processing, submit a support ticket through your Account Dashboard.
Include:
- Your public wallet address
- The complete Ethereum transaction hash
- The NFT token ID or Mapstone page URL, if applicable
- The action you were attempting
- Any error message you received
- A screenshot showing the problem
See How do I submit and manage a support ticket? for complete instructions.
Never provide your private key, Secret Recovery Phrase, wallet password, or one-time login code to Mapstone Support or anyone else.
For additional information, see How do I reduce Ethereum network gas fees?
